Sales Hunt Group — Phone Answer Rate
Weekly KPI Dashboard • Target: 90% Answer Rate
Weekly KPI Dashboard • Target: 90% Answer Rate
Aggregated Mon–Fri (America/Vancouver). Bars = call volume; line = answer rate.
| Week Ending | Total Calls | Imm. Connected | After Queuing | Human Answered | Answer Rate | Target | Status | Avg Duration | Avg Queue | Avg Talk |
|---|---|---|---|---|---|---|---|---|---|---|
| 2026-04-24 | 136 | 102 | 17 | 119 | 87.5% | 90% | ✗ MISSED | 166s | 23s | 143s |
| 2026-04-17 | 155 | 107 | 15 | 122 | 78.7% | 90% | ✗ MISSED | 141s | 24s | 118s |
| 2026-04-10 | 147 | 103 | 18 | 121 | 82.3% | 90% | ✗ MISSED | 146s | 28s | 118s |
| 2026-04-03🏖 Good Friday | 123 | 81 | 7 | 88 | 71.5% | 90% | ✗ MISSED | 143s | 41s | 102s |
| 2026-03-27 | 119 | 80 | 17 | 97 | 81.5% | 90% | ✗ MISSED | 177s | 31s | 146s |
| 2026-03-20 | 134 | 85 | 31 | 116 | 86.6% | 90% | ✗ MISSED | 177s | 37s | 140s |
| 2026-03-13 | 97 | 65 | 17 | 82 | 84.5% | 90% | ✗ MISSED | 174s | 38s | 136s |
| 2026-03-06 | 99 | 83 | 7 | 90 | 90.9% | 90% | ✓ MET | 190s | 16s | 174s |
| 2026-02-27 | 95 | 79 | 9 | 88 | 92.6% | 90% | ✓ MET | 164s | 14s | 151s |
| 2026-02-20🏖 Family Day | 83 | 59 | 8 | 67 | 80.7% | 90% | ✗ MISSED | 166s | 29s | 137s |
| 2026-02-13 | 104 | 80 | 10 | 90 | 86.5% | 90% | ✗ MISSED | 184s | 23s | 161s |
| 2026-02-06 | 105 | 95 | 6 | 101 | 96.2% | 90% | ✓ MET | 158s | 10s | 148s |
| 2026-01-30 | 83 | 63 | 13 | 76 | 91.6% | 90% | ✓ MET | 176s | 25s | 150s |
| 2026-01-23 | 84 | 63 | 12 | 75 | 89.3% | 90% | ✗ MISSED | 147s | 18s | 129s |
| Day | Date | Imm. Connected | After Queuing | Routed Away | Timed Out | Abandoned | Total Calls | Avg Queue Time | Avg Talk Time |
|---|---|---|---|---|---|---|---|---|---|
| Mon | 2026-04-20 | 27 | 6 | 1 | 4 | 0 | 38 | 29s | 122s |
| Tue | 2026-04-21 | 18 | 2 | 0 | 2 | 1 | 23 | 26s | 136s |
| Wed | 2026-04-22 | 26 | 4 | 0 | 0 | 2 | 32 | 16s | 147s |
| Thu | 2026-04-23 | 16 | 2 | 1 | 2 | 1 | 22 | 23s | 163s |
| Fri | 2026-04-24 | 15 | 3 | 1 | 1 | 1 | 21 | 19s | 160s |
| Agent Name | Call Volume | Avg Call Duration | % of Team |
|---|---|---|---|
| Yan Fan | 48 | 225s | 40.3% |
| Steve Bal | 34 | 250s | 28.6% |
| Virginia Nielsen Off 1 day(s) | 31 | 286s | 26.1% |
| Chris Friesen Off 1 day(s) | 1 | 126s | 0.8% |
| Paul Jarvie | 1 | 105s | 0.8% |
Roster managed at Sales Roster Settings . Agents not listed here may be excluded from the roster.